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VIOLENT OR ABUSIVE BEHAVIOUR
The practice team are encouraged to handle all patient enquiries in a
friendly and helpful manner and, wherever possible, to avoid
confrontation.
Occasionally patients may, for various reasons, feel that they have a
right to express their feelings in a violent or abusive manner. Whilst
recognising that, in some cases, patients may feel they have some
justification for extreme behaviour, no GP nor any member of the
practice team is here to be the butt of unreasonable expressions of
anger.
If a patient persists in such behaviour and continues to act
unreasonably in either a verbal or physically violent manner, we are at
liberty to take action that may result in the patient being removed
permanently from the practice list. If considered appropriate at the
time, we will enlist the assistance of the local Police to remove an
offender and in this instance, we will ask the Police to issue a crime
reference number that will be reported to the New Forest Primary Care
Trust.
Violent or abusive patients who have been identified to the Primary Care
Trust in this manner may subsequently find it difficult to register for
Medical Services in the locality and may be referred to a special unit
that deals specifically with violent or abusive patients.
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