We aim to provide the best possible service to our patients; however, sometimes things do go wrong. If you are not happy with the NHS Healthcare Services you have received please let us know.
We operate an in-house practice complaints procedure and all efforts will be made to ensure our system meets the requirements of the NHS Complaints Procedure of which there are two potential stages:
Stage 1 Local Resolution
Stage 2 Independent Review (The Ombudsman)
What you should do:
Form of Authority (when someone else represents the patient)
NHS Complaints Procedure - Stage 2 - Independent Review by the Health Ombudsman
Patient Complaint Form
Out of Hours Complaints Procedure
For all complaints regarding the OOH service please write, directly to:
FAO: Patient Experience & Complaints
West Hampshire CCG
112 Southampton Road
Freephone: 0800 456 1633
If you require assistance to make a complaint, please contact the Healthwatch Hampshire NHS Advocacy Service.
Tel: 01962 440 262